The Impact of Big Data and IoT on Service and Network Management
Ammar Rayes, Ph.D., Distinguished EngineerSunil Kripalani, Vice President
Cisco Services Technology Group
Monday, October 22, 2012|
12:00pm - 1:30pm
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About the Event
Virtually all communication devices today contain a wealth of information about their status, location, usage, and performance. Until recently, this information has gone largely un-harvested and un-leveraged, even though it can offer extraordinary business benefits to the companies that manufacture, support and service those products, especially in terms of customer relationships. Maintaining active, open, scalable and secure channels with the device to collect feedback embedded management statistics and observes the overall device behavior in the field is perhaps the most critical value of smart services. They greatly benefit both network suppliers and customers. Network suppliers utilize the collected information to drive their go-to-market strategy that includes new and enhanced products, features, and services. Companies often uses the acquired data to drive the so-called Pareto Principle by targeting the top 20% set of enhancements first that are needed by 80% of the customers.
Ammar Rayes is a Distinguished Engineer / Technology Director at Cisco Systems. He has been at the core of developing network and service management solutions for over 15 years. Dr. Rayes has authored / co-authored over a hundred papers and patents on advances in telecommunications-related technologies, including a book on Network Modeling and Simulation and one on ATM switching and network design. He is the President of the newly form Intentional Society of Service Innovation Professional www.isssip.org, an Associate Editor of ACM “Transactions on Internet Technology”, Editor-in-Chief for of “Advances of Internet of Things” Journal. Dr. Rayes received his BS and MS Degrees in Electrical Engineering from the University of Illinois at Urbana in 1986 and 1988, respectively and his Ph.D. degree in Electrical Engineering from Washington University in St. Louis, Missouri, in 1994 where he received the Outstanding Graduate Student Award in Telecommunications.
Contact: Stephen Reger
Open to: Public