Email Support
We are able to answer almost all questions and resolve most issues most easily through email. You will recieve a response from a DCO staff member who is knowledgeable in the appropriate area. During normal business hours, most emails will receive responses within an hour, and oftentimes sooner. Outside of normal business hours, the mailbox is checked regularly by DCO staff members, but non-urgent requests may not be responded to until regular business hours.
Please email help@eecs.umich.edu.
Weekday Phone Support
We can also be reached by phone during normal business hours. If, for any reason we do not answer, please
try again a few minutes later! It's likely that we are working with another customer.
Name |
Location |
Phone |
Supported Services |
Laura Fink |
2917 CSE |
(734) 936-2978 |
Linux, Web, Email |
Jacob Hayward |
2917 CSE |
(734) 763-9351 |
Web Applications |
George Kroslak |
2917 CSE |
(734) 764-5543 |
Windows, Windows printing |
James Perretta |
2917 CSE |
N/A |
Autograders |
Linda Randolph |
4401 EECS |
(734) 764-3304 |
Mac, Mac Backups, Admin Software |
Joel VanLaven |
4401 EECS |
(734) 764-6570 |
Linux, Windows, Software Subscription |
Don Winsor |
4403 EECS |
(734) 764-8543 |
Linux, Linux Backups, Raspberry Pis, Policy |
Liz Zaenger |
4403 EECS |
(734) 647-1822 |
Linux, Windows, Phorum |
Chris Puzzouli |
4316 EECS |
(734) 763-1483 |
Web Applications |
Bobbi Scheffer |
4316 EECS |
(734) 647-1748 |
Instructional Labs, Macs, Mac printing |
Rob Giles |
4316 EECS |
(734) 763-9296 |
Instructional Labs |
After Hours Phone Number
If you require assistance outside of normal business hours and prefer phone support, you can contact us by calling (734) 763-6323. Please be sure to include your name, a phone number where you are reachable, and a brief description of the problem you are experiencing. We'll review your message and will respond as quickly as we can.
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